Supervisors have the ability to assign roles to users based on their positions and workflow needs. There are three roles available to front end users (Analyst, QA, and Supervisor) and one more technical role for developers. Your role displays underneath your name in the user menu in CAVO®.
Analyst
Analysts' permissions include, but are not limited to:
Create cases
Upload documents
Search across cases and documents
Tag
Create, Submit, and Send Reviews
Manage the submitted appeals queue
Unsubmit/unsend appeals
Markup pages (highlight/redact)
Move documents
Remove IB adjustments
QA
The QA role contain all of the Analyst's abilities as well as:
Rename documents
Create searches
Delete cases
Create or Modify CAVO® IB Predict Rules
Supervisor
The Supervisor role includes all of the abilities of the Analyst and QA, as well as:
Add and disable users
Change user information
Assign roles (Supervisor, QA, Analyst)
Delete documents from the Case Library
Create, Modify, Delete reason codes
Create, Modify, Delete letter templates
Create, Modify, Delete snippets
Create, Modify, Delete tags
Access all reporting features
Create, Modify, Delete References documents
Developer
The developer role manages back end interactions with CAVO and is able to:
View API Documentation
Create and delete API keys