CAVO® allows Supervisors the ability to assign users to Departments. Departments are fully customizable "work groups" that are useful for granting or restricting the access of a list of users to specified facilities or providers. If you do not have the Departments feature enabled for your instance, please contact support@cavo.io, and to have it enabled. 

Note: Departments are mapped by the first half of your case identifier. Therefore, to be able to use the Departments feature, the first half of your case identifier cannot be unique to every case. It must be an identifier that is used for every claim from that provider or facility.

To create a new Department, send an email to support@cavo.io and provide the desired name of the Department and a list of all of the first values of the case identifiers (typically the facility or provider IDs) to be included in the Department.

Once your Departments are set up, you can begin adding users to them. To add a user to a Department, first, access your User Menu. 

In the User modal, select a user by clicking on their name. To the right you will see a search field labeled Departments. Click inside the search box to access the department list. Click on the department that you would like to add. 

Once you have added a user to a department, save your changes by clicking Save Changes. The user must log out and back into CAVO® for changes to take place.